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Home > Terms and Conditions
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Church Good Product Return Procedure
To return a product, you must obtain a Return Merchandise Authorization ("RMA") number for the product and approval from The Catholic Shop. The Catholic Shop will not accept returns without prior authorization and a RMA number. Once issued, RMA numbers are valid for 30 days within which return products must be received by The Catholic Shop. We reserve the right not extended or reissued RMA numbers. Customer should prominently display the RMA number(s) on the shipping label of boxes containing the returned product.
Customer is solely responsible for shipping any returned product to The Catholic Shop. Customer agrees to use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the shipment. Customer agrees to bear all shipping and insurance charges and all risk of loss for the return product during shipment. Customer agrees that all returned products will be 100% complete, in re-saleable condition, and will include the original packaging material, manuals, blank warranty cards, and other accessories provided by the manufacturer. If any component of the returned product is missing, The Catholic Shop's Return Procedure will be breached and The Catholic Shop may in its sole and absolute discretion reject the entire return or choose to impose additional charges against the customer for replacement of the missing component(s). The Catholic Shop will not refund to Customer the original shipping charges. In addition, The Catholic Shop will assess a 10% - 40% restocking fee against the Customer's account on all returns for refund. This percentage is dependent on the manufacturer’s restocking fee and you will be notified of the percentage when you return the item. |
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| Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this TheCatholicShop.com and The Catholic Shop., Copyright © 2010, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties. |
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| We accept the following credit cards: Visa, MasterCard, Discover and American Express. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon receipt of your order. |
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| This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site. |
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We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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| For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order. |
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Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Catholic Shop reserves the right at any time after receipt of your order to accept or decline your order for any reason.
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| These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether TheCatholicShop.com. signs them or not. We reserve the right to make changes to this site and these Conditions at any time. |
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| We will ship your product as possible. Usually, products ship the same day if ordered by 12:00PM or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. There may be times however, when the product you have ordered is out-of-stock, temporarily unavailable from the manufacturer or delayed in shipment which will delay fulfilling your order. We do our best to keep you informed of any products you have ordered that are unavailable for immediate shipment. You may cancel your order at any time prior to shipping. |
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| We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.
Our secure servers protect your information using advanced encryption techniques and firewall technology.
To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Sample Store site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us.
When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Sample Store site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. |
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Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Unconditional Returns!
(almost)
Keeping things simple, if you’re
unhappy with anything we’ll be happy to fix it!
If you are not satisfied with your order or part of your order for any
reason, simply return it to us for a refund or exchange. Exceptions to this policy are special order
items such as First Communion Dresses, Veils, and Baptismal Garments or items
that have been soiled, damaged, marked, etc.
Returns must be made within 30 days of reception. Items must be returned in original packaging
along with a copy of your invoice and a short explanation for your reason for
return. Returns not properly packaged
may cause damage upon return and would therefore be non-returnable.
Please follow these simple
instructions:
1.
Place your book(s) or merchandise in a well protected
shipping package. Items should be in
saleable condition upon return for full-refund.
2.
Please include the original invoice (we will be unable
to issue a refund without it.
3.
Please indicate the reason you are making a return.
4.
Please indicate whether you want a refund or a
replacement.
5.
Ship the package to: The Catholic Shop
Attn: Returns Dept.
13939 Metrotech Dr.
Chantilly, VA 20151
Clearance and Sale items are final and are non-returnable
TheCatholicShop.com is striving to be the best online
Catholic shopping experience you can find.
If our service or products are not up to your expectations please let us
know by emailing us at support@thecatholicshop.com. Your
comments and suggestions are highly appreciated and valued.
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Site Admin
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| Shipping Time -- Most orders received before 12:00PM will ship the same day, provided the product ordered is in stock at our Chantilly location (please note that some items are drop ship items and additional shipping time may be required.) Many orders received after 12:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.
We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by the Catholic Shop or our vendors as estimates. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability. Additionally, it does happen on occasion that multiple item orders may require additional shipping if the order is needed to be shipped separately. |
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Our Store shall automatically charge and withholds the applicable sales tax for orders to be delivered to addresses within the states of Virginia and Pennsylvania where we have two physical store locations. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes if applicable.
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| In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, www.TheCatholicShop.com shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price |
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| The Catholic Shop is a reseller only. Products sold by The Catholic Shop are not manufactured by The Catholic Shop. The products may, however, be covered by each manufacturer's
warranty, service, and support policy (if any). The Catholic Shop assigns and passes through to the Customer any warranty of the
manufacturer, and Customer acknowledges that it shall have recourse only
under such warranties and only as against the manufacturer of the
products. The Catholic Shop MAKES NO REPRESENTATION OR EXPRESS
WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS
DOCUMENT. The Catholic Shop DISCLAIMS ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT
LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE,
TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. |
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